E-Commerce Virtual Assistant Services Operating Around the Clock

Ossisto provides six core services for ecommerce businesses: (1) Store Operations VA — product listings, order processing, customer support, inventory management; (2) Multi-Channel Bookkeeping — Shopify/Amazon/Etsy reconciliation, COGS, sales tax, marketplace fees; (3) Performance Marketing — paid ads (Google, Meta, TikTok), Klaviyo email flows, product SEO, social content; (4) Store Automation — abandoned cart recovery, inventory reorder triggers, review request flows, order confirmation sequences; (5) Executive Assistant — founder/CEO support, investor and wholesale partner correspondence; (6) Personal Assistant — personal life logistics for founders running demanding businesses. Services start individually and can be combined as the business scales.

Yes — this is one of the most common use cases for Ossisto ecommerce VAs. Your admin specialist handles product listing creation and optimisation in Shopify (titles, descriptions, images, variants, tags, SEO metadata) and Amazon Seller Central (title, bullet points, A+ content support, backend keywords, price updates). For multi-channel sellers adding Etsy, Walmart Marketplace, or wholesale portals, your VA manages the listing workflow across all channels from a single brief. They can also handle inventory updates across platforms when stock levels change.

Ecommerce bookkeeping is significantly more complex than standard small business accounting. The main challenges are: multi-channel revenue that all reports differently (Shopify, Amazon, PayPal, Stripe, Afterpay each have different payout structures); marketplace fees that need to be separated from gross revenue; COGS and inventory accounting that requires tracking cost per unit across multiple suppliers; chargebacks and returns that affect revenue recognition; and sales tax nexus obligations that change as you reach thresholds in different states. Ossisto's bookkeeping specialists have direct experience with A2X, QuickBooks, and Xero integrations for ecommerce — they understand the specific reconciliation work required.

Yes. Ossisto VAs have experience with Amazon Seller Central for both FBA and FBM operations — listing management, PPC campaign support (Sponsored Products and Sponsored Brands), case management with Amazon seller support, review monitoring, FBA inventory planning to avoid stockouts and long-term storage fees, and A+ content creation. For bookkeeping, we use A2X to reconcile Amazon settlements accurately, separating FBA fees, referral fees, reimbursements, and COGS for clean monthly P&L reporting.

Ossisto's ecommerce VA services start at $299/month for part-time store operations support. Full-time store ops (40 hrs/week) is $499–$699/month. Bookkeeping starts at $399/month. Performance marketing from $549/month. All plans are month-to-month with no contracts. For context: a full-time ecommerce coordinator in the US typically costs $45,000–$60,000/year, a bookkeeper $40,000–$55,000/year, and a digital marketing manager $60,000–$80,000/year. Ossisto delivers all three functions starting at under $1,500/month combined — with the flexibility to scale each service independently.

An ecommerce virtual assistant handles the recurring work behind an online store. That includes creating and updating product listings, processing orders, answering customer emails and chats, tracking shipments, managing returns, monitoring inventory, and reporting on sales. Ossisto assistants also cover bookkeeping, ad management, and email marketing when you need them. You assign the tasks, and the assistant works inside your own Shopify, Amazon, or Etsy accounts.

Most clients are live within 48 hours of the free consultation. During onboarding, we match you with an assistant who has experience with your platforms, walk through your processes, and set up access to your tools. Plans are month-to-month, so you can pause or cancel whenever you need to.